We aim to be the premium security solution for most organisations and have been the preferred supplier for many years, based on both financial and non financial attributes. Our objective is to provide partners with a security solution which meets our four core principles.

• Workable security solution for our partners
• Professionalism to the highest standard
• To gain the assured loyalty and trust of partners; and
• Maintain ethical business practice at all times.

Close

Within the last few years, Firstcall Services Ltd has developed as a socially and environmentally responsible organisation. We have invested resources in improving the local community and the lives of the local people. Firstcall Services Ltd is also committed to sustainability and the protection of the environment to any degree possible and always seeks to actively demonstrate sustainable development, by integrating environmental issues into all aspects of our management process. As part of our responsibility to society, we support a number of charities including Help for Heroes, The British Red Cross, Edulife Trust Fund and Age UK.

Firstcall Services Ltd is extremely proud to have supported these organisations and will continue to do so.

Close

As part of our commitment to support our officers, we employ some of the finest security managers within the industry. They ensure the assignment instructions are monitored through the Key Performance Indicators (KPI) - which are tailored to best measure. Our detailed implementation plan includes control measures to ensure all is going according to plan. In instances where there are issues, systems are implemented to ensure the process is back on track. Our managers ensure constant communication between the company and clients and we also ensure the officers are updated on client requirements and expectations.

Our control room offers a back-up system for our officers and managers, operating 24 hours a day, 365 days of the year. Our support team can provide fully integrated reports for all areas of our service delivery - ensuring we are fully accountable to our clients.

Close

The directors and managers of Firstcall Services Ltd have over 30 years’ experience within the security industry. Since its inception, Firstcall Services Ltd has provided security services to various organisations in London. We specialise in security services within the hotel industry, including special events and conferences. As a Hilton Hotel Approved Supplier we currently cover more than 10 hotels within London. We have successfully provided security services to more than 1100 blue chip clients at prestigious venues within London and the South East. We also undertake CCTV installation, maintenance, upgrade and monitoring. We have access to the latest technology available within the industry and have always maintained a premium standard.

Firstcall Services Ltd has the core competence to secure large events/conferences and can demonstrate a successful track record in supplying SIA approved officers to all our clients.

Close

We provide security training to the highest standard to ensure that we only ever provide a first-rate service to our clients. It is also obligatory for all employees of the company to undertake security training covering the following basic subjects.

• Communication Skills
• Customer Care
• Patrolling Skills
• Fire Safety and Evacuation
• English Law
• Emergency and Disaster Planning
• Conflict Management
• Health and Safety

We also offer site specific training if required to do so by our clients.

SIA (Security Industry Authority) accepted examinations are conducted after each training session to ensure full understanding of the role of the Security Officer/Door supervisor has been established. A required pass mark is mandatory before employees may be deployed.

Close

We provide a wide range of security services, ranging from man guarding and door supervision to access control and CCTV installation. We take pride in our corporate statement: Building a safer community through partnership and can guarantee client requirements are always met. We aim to provide a workable security solution for our clienteles at the highest professional standard.

Our core principles act as a guide and move the company in the right direction and also serve as a measure of our success.

The Company is committed not only to the provision of a first class service, but also to the welfare and peace of mind of both our clients and employees. As a result of our commitment, Firstcall Services Ltd has taken an insurance policy cover of 1,000,000 under public liability and 10,000,000 under employers’ liability.

Firstcall Security is your security solution for the 21st century and will endeavour to keep up to the perceived image of achieving company’s objectives through the best business practices.

We are highly competitive and know from past experience that, we can offer competitive rates, without compromising high standards.

Close

Man Guarding

Firstcall Services Ltd prides itself in recruiting the highest calibre of personnel. We provide security training to the highest standard to ensure, we only provide a first class service to our clients.

• SIA trained and fully vetted security officers.
• Static and mobile security officers.
• Access control, CCTV, Key holding and alarm response.
• Available in London and the South East

Close

Ricon Installation Service is the system solution provider of Firstcall services and has been at the forefront of innovation. Ricon looks to bring you the latest technology in unified communications and CCTV installation.

Research has shown that CCTV is an essential tool in combating crime and protecting life and property. It also happens to be a cost effective security solution that is why most organisations and individuals have turned to CCTV.

Ricon Services provides a complete CCTV package, which includes site survey, equipment selection, installation and maintenance.

The following are some features which may be available for our prospective clients.

• Range on motion detectors
• Alarms - CCTV remote, motion detection
• Light on motion detector
• Software multi view
• Access security system over the internet- using IP addresses
• CCTV monitoring
• Available in London and the South East

Close

Firstcall security is one of the best providers of SIA licensed door supervisors to venues in London

• We provide door supervisors to licensed premises within London and the South East.
• We tailor each security team to reflect the profile of the venue
• We are one of the most adaptable security companies within the UK
• Our officers are fully supported 24/7.
• We deploy only trained and licensed personnel to events.
• We ensure door supervisors are always punctual and regular, as agreed with clients.

Close

We secure corporate events, weddings and parties and have secured more than 1100 events within London and the South East. We are happy to sit in pre-event meetings and debriefs if need be. With Firstcall security you can be assured of professionalism to the highest standard and we are confident your requirements will be met.

Close

Firstcall Security makes the process of key-holding and alarm response as simple and uncomplicated as possible. We can respond to the call from the alarm company, ensure it is a genuine alarm and deploy a supervisor to your premises. We will then investigate and contact the appropriate authorities - if need be. Should problems be encountered on your premises, we will contact the relevant managers for clarification. Once completed, the supervisor will reset the alarm, lockup and a comprehensive report will be forwarded to you within 24 hours.

Close

The impact of covid-19 on our clients and other stakeholders has been enormous. Measures have been implemented across board to ensure the safety of our employees and clients.

For guidance information on covid-19, please follow the link below.

• https://www.gov.uk/coronavirus
• https://www.nhs.uk/conditions/coronavirus-covid-19/
• https://www.hse.gov.uk/coronavirus/index.htm

Close

Close